Contact Gaff
We’d love to hear from you, whether you’re a manager, partner, or investor. Pick the path that fits, or just email us and we’ll route it internally.
Quick contacts
| Topic | Best Email | What to send |
|---|---|---|
| Player/club support | support@gaff.coach | Account username, email/Club ID, screenshots, steps to reproduce |
| Payments & wallet help | billing@gaff.coach | Tx hash, wallet address, timestamp, issue summary |
| Bug reports / exploits | security@gaff.coach | Steps, impact, logs, please avoid public disclosure first |
| Partnerships / IP / brands | partners@gaff.coach | Company, region, proposal deck/outline |
| Investors & BD | investors@gaff.coach | Fund profile, check size, timeline, thesis |
| Press & media | press@gaff.coach | Outlet, deadline, angle, interview request |
| Community & moderation | community@gaff.coach | Link to thread, timestamps, context |
| Complaints / appeals | complaints@gaff.coach | Username/Club ID, evidence, desired outcome |
| Legal | legal@gaff.coach | Matter type, jurisdiction, reference docs |
| Careers | careers@gaff.coach | Role of interest, LinkedIn/CV, portfolio/GitHub |
Social: X (Twitter): @gaffcoach · Web: gaff.coach
Support form (fastest)
If you prefer a form, include:
- Contact name & email
- Club ID / Tournament or League ID (if applicable)
- Category (Support, Billing, Security, Community, Other)
- Subject & detailed description
- Screenshots / Tx hash (if relevant)
- Device & browser (for UI issues)
We’ll auto-triage and send you a ticket number.
Response times (SLA)
- Critical (security/exploits, funds at risk): < 12 hours
- High (wallet/payment stuck, competition blocker): 24 hours
- Standard (UX issues, feature requests): 48–72 hours
Hours: Mon–Fri, 9:00–18:00 (UTC). Weekend coverage for critical issues.
Security & disclosure
Found a vulnerability or economic exploit? Email security@gaff.coach with steps, scope, and potential impact. Please do not post publicly until we confirm a fix. Eligible reports may receive a bounty.
Partnerships
Leagues, brands, broadcasters, data providers, let’s build together. Send a short deck to partners@gaff.coach (include regions, audience, timelines, and success metrics).
Investors
We’re actively meeting long-term crypto + gaming partners. Share your thesis and typical check size at investors@gaff.coach. We’ll reply with the latest metrics and data room access (under NDA).
Press
For interviews, assets, and statements: press@gaff.coach. Please include your deadline and angle, we’ll get you quotes and media kits quickly.
Complaints & appeals
If you believe a decision was unfair (bans, prize disputes, moderation), email complaints@gaff.coach with:
- Username/Club ID
- Event link or ID
- Evidence (screenshots/recordings)
- Desired resolution
We’ll respond with a case number and next steps.
One more thing
We hang out in chat during big finals. Come say hi on X (@gaffcoach), and if you’re stuck, support@gaff.coach is always the safest bet.